Data Controller

FX Technical (a trading division of QFX Limited).

Types of Data Collected

Personal Identification Information: Name, email address, phone number, shipping address, billing address.

Purpose of collecting data

We collect your data to Process and fulfil your orders, communicate with you about your order status and where required provide customer support. We do not sell your data to any third party.

Legal Basis for Processing

We process your data based on the necessity to perform a contract (to fulfil your order).

User Rights

1. Access Your Data: Request a copy of the personal data we hold about you.
2. Rectify Inaccurate Data: Correct any inaccuracies in your personal data.
3. Erase Your Data: Request the deletion of your personal data.
4. Restrict Processing: Request a restriction on the processing of your personal data under certain conditions.
5. Data Portability: Request the transfer of your personal data to another service provider.
6. To exercise these rights, please contact us using the contact page of this site. 

Data Sharing

We do not sell or share your personal data with third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction. Our measures include encryption, secure servers, and access controls.

Data Retention

We retain your personal data for as long as necessary to fulfil your order and comply with legal obligations, such as tax and accounting requirements.

International Data Transfers

We do not transfer your personal data outside the UK. If this changes in the future, we will ensure appropriate safeguards are in place to protect your data.

Complaints

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Policy Updates

This policy was last updated on 14th April 2024. We may update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.